Refund and Return Policy

At Errand Executer, we are committed to ensuring the highest quality and freshness of our grocery deliveries. We understand that occasionally issues may arise, and we have the following policy in place to address these concerns:
  • Eligibility for Returns: Returns are exclusively allowed for products that are expired or spoiled. To be eligible for a return, these issues must be observed and reported within 30 minutes of the delivery.
  • Immediate Inspection Required: We highly recommend that all customers thoroughly check their groceries upon delivery, preferably in the presence of the delivery personnel. This allows any issues to be promptly addressed.
  • Process for Reporting Issues: If you discover any expired or spoiled products, please contact our customer service team immediately within the 30-minute window. Provide a brief description of the issue and, if possible, include photographic evidence.
  • Return Attempts Before Refunds: In cases where returns are applicable, we will first attempt to replace the expired or spoiled items. Our team will arrange for a pickup of the affected products and schedule a delivery for the replacement items at the earliest convenience.
  • Refund Processing: If a replacement is not possible or you are not satisfied with the replacement, a refund will be processed. Refunds will be issued to the original method of payment within 3-5 business days
  • Limitation of Liability: Please note that our return policy applies only to products that are expired or spoiled at the time of delivery. We are not able to accept returns or offer refunds for any other reasons, including change of mind or incorrect product selection.
We value your trust and satisfaction and strive to provide an exceptional service. For any further inquiries or assistance, please contact our customer support team. This policy outlines the conditions and steps for returns and refunds, emphasizing the importance of immediate inspection upon delivery and the process for handling issues with expired or spoiled products.