What is the cost for grocery delivery?
The standard rate for our grocery delivery service is $5,000. This rate covers shopping at up to two locations, as long as they are in close proximity.
Which areas do you deliver to?
We currently deliver to Kingston, Portmore, and Spanish Town. However, we do not deliver to every community in these areas. For additional clarity, please use the contact us button on our website to confirm delivery availability before placing your order.
Do you accept cash on delivery?
No, we do not accept cash on delivery for grocery deliveries. Payments must be made via bank transfer before the delivery is processed.
Do you accept cash on delivery?
No, we do not accept cash on delivery for grocery deliveries. Payments must be made via bank transfer before the delivery is processed.
What happens if my budget isn't enough to cover all the items I want?
If your budget does not cover all requested items, we will contact you to confirm if you would like us to purchase the additional items. If you agree, you will need to send an additional bank transfer for the remaining amount before the personal shopper can proceed with the purchase.
Can I send you to multiple locations for my grocery delivery?
Yes, you can request delivery from up to two locations, but they must be in close proximity to each other. For example, we can pick up items from a market and a nearby supermarket.
How do I make a payment?
Payments are made via bank transfer. You will need to transfer the total budgeted amount to our corresponding bank account before we start shopping for your groceries.
What should I do if I have a specific request or dietary requirement?
If you have any specific requests or dietary requirements, please communicate these with your personal shopper when placing your order, and we will do our best to accommodate your needs.
What if I need to cancel my order?
If you need to cancel your order, please contact us as soon as possible. Refunds for canceled orders are handled on a case-by-case basis, depending on the stage of the delivery process.
How do I contact my personal shopper?
You can communicate directly with your personal shopper through the website. Once your order is confirmed, you will have the option to chat directly with your personal shopper once they are assigned to you. If responses are delayed, please reach out to our customer service line through the general contact us button on the website.
Do you offer same-day deliveries?
Currently, we do not offer same-day deliveries. Orders must be submitted at least 24 hours in advance to guarantee delivery.
Do you offer any other services apart from grocery delivery?
Yes, we offer a range of errand services. However, additional services are available exclusively to our VIP members.
Do you offer any other services apart from grocery delivery?
Yes, we offer a range of errand services. However, additional services are available exclusively to our VIP members.
What is the value of subscribing to the VIP club?
Subscribing to our VIP Club provides you with enhanced privacy, priority scheduling, direct access to a dedicated personal assistant, and additional services tailored to your specific needs.
Gold Membership
Our Gold Membership is designed for those who appreciate simplicity and efficiency. Enjoy one seamless grocery delivery per month with the option to have your items thoughtfully packed into your refrigerator. With your dedicated personal assistant, you’ll bypass the website and experience priority scheduling, ensuring your needs are met with the utmost care and precision.
Platinum Membership:
The Platinum Membership is the pinnacle of personalized service. Tailored specifically to your unique lifestyle, this membership begins with a 30-minute consultation to understand your specific needs. Whether you require specialized errands or have distinct preferences, we craft a bespoke package just for you. Experience luxury, convenience, and exclusivity at its finest, all curated to fit your life perfectly.
We hope these FAQs provide you with the information you need. If you have any additional questions or require further assistance, please don't hesitate to reach out to us. We're here to make your life more convenient and stress-free!